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1. General Information

What is IZ International Impex Private Limited?

IZ International Impex Private Limited is a diversified trading company specializing in import/export, sale and purchase of heavy machinery and parts, fabrics, and electrical items. We operate globally, ensuring high-quality products and seamless transactions for our clients.

Where is your company located?

We are based in Pakistan, with a network of suppliers and clients across various international markets.

How can I contact your company for inquiries?

You can reach us via email, phone, or our website’s contact form. Our customer service team is available during business hours to assist you.

2. Import & Export

What products do you import and export?

We specialize in the international trade of heavy machinery, machinery parts, fabrics, and electrical items.

Do you handle customs clearance for imported/exported items?

Yes, we assist with customs documentation and compliance. However, buyers are responsible for import duties and local taxes in their respective countries.

What are the requirements for importing/exporting through your company?

Businesses must provide proper documentation, import/export licenses, and adhere to our contract terms for seamless transactions.

3. Heavy Machinery & Parts

What types of heavy machinery do you sell and purchase?

We deal in construction equipment, industrial machinery, agricultural machinery, and specialized machines for different industries.

Do you offer brand-new and used machinery?

Yes, we provide both new and pre-owned machinery, ensuring they are in excellent working condition.

Do machinery parts come with warranties?

Yes, some parts come with manufacturer warranties, and additional warranties may be available upon request.

4. Fabrics & Electrical Items

What types of fabrics do you trade?

We trade a variety of fabrics, including cotton, polyester, silk, linen, and industrial textile materials.

What electrical items do you sell?

Our inventory includes wiring accessories, circuit breakers, transformers, industrial electrical components, and consumer electronics.

Do you supply bulk fabrics and electrical items for businesses?

Yes, we cater to bulk orders for manufacturers, wholesalers, and retailers.

5. Payments & Orders

What payment methods do you accept?

We accept payments via bank transfer, credit/debit cards, PayPal, and other secure payment methods.

Are there payment terms for bulk purchases?

Yes, we offer flexible payment terms for bulk orders, subject to prior agreement.

How do I place an order with IZ International Impex?

Orders can be placed via email, website, or direct communication with our sales team.

6. Shipping & Delivery

How long does delivery take?

Delivery times vary based on destination and product type, but typically range from 7–30 days.

Can customers track their shipments?

Yes, we provide tracking details for shipments upon dispatch.

Do you offer international shipping?

Yes, we ship worldwide, ensuring proper handling and documentation for all transactions.

7. Returns & Refunds

What is your return policy?

Returns are accepted for defective or damaged products within [Specify Duration] of delivery.

How are refunds processed?

Refunds are processed once the returned item is inspected and approved for compensation.

Do customers have to cover return shipping costs?

In case of damaged items due to shipping, return costs may be covered by us. Otherwise, customers handle return expenses.

8. Legal & Compliance

Is IZ International Impex legally registered?

Yes, we are a fully registered private limited company, complying with business regulations in Pakistan.

Do you provide purchase agreements for large transactions?

Yes, purchase agreements are issued for bulk and high-value transactions for transparency.

What happens in case of contractual disputes?

Disputes are resolved through arbitration or legal proceedings as per governing laws.

Are buyers responsible for product compliance in their country?

Yes, buyers must ensure that imported goods meet local compliance and safety standards.

How do you handle customer data?

Customer information is kept confidential and used strictly for business transactions as outlined in our privacy policy.

9. Customer Support & Additional Services

Do you offer after-sales support?

Yes, we provide technical support, consultation, and troubleshooting for machinery and electrical products.

Do you assist customers in sourcing specific products?

Yes, if a requested product is not in stock, we source it through our supplier network.

Do you offer business partnerships or collaboration opportunities?

Yes, we welcome business partnerships, dealership opportunities, and collaborative projects.

Can I visit your office or warehouse for inspection?

Yes, customers can schedule appointments to visit and inspect products before purchase.