IZ International Impex Private Limited

Effective Date: 16-May-2025

At IZ International Impex Private Limited, we strive to ensure customer satisfaction with our products.

This Refund and Returns Policy outlines our guidelines for returning purchased items and requesting refunds.

1. Return Eligibility

     Customers may request a return under the following conditions:

  • The product is defective, damaged, or not as described.
  • The return request is made within [Insert Return Period, e.g., 7, 14, 30 days] from the date of purchase.
  • The product is unused, in its original packaging, and includes all accessories or documentation.

     Exceptions:

       Certain items may not be eligible for return, including:

  • Customized or special-order products.
  • Electrical items that have been installed or used.
  • Heavy machinery purchased on an “as-is” basis.

2. Refund Process

       Upon receiving and inspecting the returned item, we will process refunds under the following terms:

  • Refunds will be issued in the original payment method within [Insert Number] business days.
  • If a replacement is preferred, customers may opt for an exchange instead of a refund.
  • Shipping charges are non-refundable unless the return is due to our error.

3. How to Initiate a Return

       To request a return or refund, customers must:

  • Contact us at [Insert Contact Email or Phone] within the return period.
  • Provide the invoice or proof of purchase.
  • Clearly state the reason for the return and provide supporting evidence (e.g., photos of defects).

4. Warranty and Repairs

       For heavy machinery and parts covered under warranty, customers may be eligible for repairs or replacements based on the manufacturer’s terms.

     Warranty claims require proof of purchase and compliance with warranty conditions.

5. Contact Information

        For refund and return inquiries, please reach out to:

IZ International Impex Private Limited

Address: Office # 1, Second floor, Zamaan Plaza, near Faysal Islamic Bank, Tarnol, Islamabad, 45240, Pakistan

Email: [email protected]

Phone: +92 320 5032777