1. General Shipping Information

At IZ International Impex Private Limited, we strive to ensure timely and efficient delivery of all products, including heavy machinery, machinery parts, fabrics, and electrical items. This policy explains our shipping processes, estimated delivery times, and responsibilities.

2. Shipping Locations

We provide domestic and international shipping to customers worldwide. However, some destinations may be restricted due to import/export regulations.

3. Processing Time

  • Orders are processed within [Specify Time, e.g., 2–5 business days] after payment confirmation.
  • Custom or bulk orders may require additional processing time, which will be communicated to customers.

4. Delivery Timeframes

Estimated delivery times vary depending on location and shipping method:

  • Domestic (Pakistan): [Specify Time, e.g., 3–7 business days]
  • International: [Specify Time, e.g., 10–30 business days], subject to customs clearance and logistics.

5. Shipping Methods & Providers

We use reliable shipping partners, including air freight, sea freight, and land transportation for different types of products. Customers may select their preferred shipping method where applicable.

6. Shipping Charges

Shipping costs depend on order size, weight, destination, and chosen shipping method. Final shipping charges will be provided before order confirmation.

7. Customs & Duties

  • International shipments may be subject to customs duties, taxes, and import regulations imposed by the destination country.
  • Customers are responsible for ensuring compliance with their local import laws and covering any applicable fees.

8. Tracking & Shipment Updates

  • All orders come with shipment tracking details, shared upon dispatch.
  • Customers can monitor their delivery status using the provided tracking number through our logistics partner’s website.

9. Delays & Issues

  • Delays may occur due to weather, customs clearance, logistical challenges, or unforeseen circumstances.
  • We will notify customers of any significant shipping delays and work to resolve issues promptly.

10. Damaged or Lost Shipments

  • If products are damaged during transit, customers must report the issue within [Specify Duration, e.g., 5 days] of receiving the shipment, along with photographic evidence.
  • In case of lost shipments, we will liaise with our shipping providers to track and resolve the issue.

11. Returns Due to Shipping Issues

  • If an order is undeliverable due to incorrect shipping details provided by the customer, reshipping costs may be charged.
  • Returns due to shipping damages or mistakes will be handled as per our Returns & Refunds Policy.

12. Contact for Shipping Inquiries

For any shipping-related questions or concerns, customers may contact our support team via email, phone, or our website’s contact form.